Date: 13 March 2018.
Following is the list of issues:
Seepage Issue in basement/common area
This is a long-running issue in society. Despite several reminders and follow-up, it is in an unresolved state.What type of measure/standard was followed while construction that the seepage is a severe issue for so long? It's been said by the project team that they are working on it (so many months?) despite solving the existing issue new causes like Pool, common area wash, fountains also causing seepage now. We expect an immediate action on this and assurance of safety.Lots of residents facing the seepage issue in their flats as well because of negligence on pipe-blockage/water leakage on the roof.
Lift Issues:
In almost every tower, lifts failure has been a severe life-hazard issue. Most of the lifts are making friction sound/weird noise and stop suddenly with jerk oftenly. It could lead to casualties.
Many residents complained about free falling of lifts down to few floors.Lifts must be on a separate power supply to avoid lift-operation issue while maintenance activity/LT panel activities.
As per maintenance records, Thyssen does lift-health-check monthly but it seems that there is no supervision. Looks like Thyssen is just doing formality letting human lives in danger. Could management take an immediate action to ensure lift safety ASAP?
Open Shafts:
Life-hazard issue, it's really very dangerous. We need an immediate action on this.
Manpower issue with the housekeeping staff:
As per the last meeting held with Top Management/Mr Jain in April 2016, It was said by management that there will be enough manpower to properly handle various cleaning, gardening operations. Now, more than 650 families are shifted in society but manpower is even less than before. It is observed that 2 or 3 housekeeping guyshandling two towers simultaneously, and here are impacts:
Floors cleaning is not happening properly.
No disk-scrubbing machine being used for a long time.No regular watering to gardens/plants, greenery is reducing day by day.Draught like situation for plants, no watering for weeks. (dry surface in gardens is the witness).Dirtyness in common area toilets.After raising an issue with maintenance, it takes longer than usual to resolve the issue because of manpower shortage.
Fogging/Pest Control:
Hard to walk-around gardens, podium and other common areas because of mosquitoes. It was said that regular fogging will be done but that happens randomly.
Regular fogging is must in society.
Please ensure fogging up to few floors to get rid of mosquitoes.Material/chemical formulae used for fogging solution needs to be of appropriate standard.Rats become a big problem from past few months, Electric wires/FTTH cables and common area fittings are being damaged day-by-day. Please take immediate action to avoid further issues.
Basement Parking:
Basement is in worst condition with lots of seepage, garbage and cleaning issues. It needs urgent attention.
Parking way is not appropriate and needs to be surveyed to avoid issues.Tower entry gates in the basement are not managed properly, mostly remain open or access-card not work.
Security Issues:
Shortage of guards has been observed many times, same guards doing double shifts (how they can be responsive and alert?)
Randomly, gate no.2 becomes non-operational.Permanent guard presence is required near Valencia boundary, it's a big security concern.There is only one guard for patrolling in nights, how a single guard can do patrolling in such a bigger area? Please take immediate action, it as a big security threat for society.Theft incidence increased in society, lots of vehicle parts/petrol stolen in past few months. An action is expected ASAP. CCTV camera is must in parking areas/basement to avoid theft incidences.Quality of CCTV footage is below-standards, Camera quality is worst. It needs to be taken care ASAP.
Please restrict unauthorised and minor-age labours in society.
Common Areas :
Common area lights are not working in many places.
Lights are either off or blinking. we heard that procurement is in progress (for last 6-7 months ??). Expecting a clear and reasonable timeline for this.
LCD screens not working in KLMN blocks.Fire exit doors are locked most of the times.
Dust pollution :
It's again a long-running issue.Residents of the road facing flats are badly affected because of dust. We complained a few months back as well and road-cleaning with water was started for some-time but after few days it was stopped. It's a serious health issue. We expect a quick solution.
Water Tanks:
Lots of water wastage on almost every day because of tank-overflow in many towers. It should be taken care ASAP.
Water running through few flat's balconies and side-walls which is causing seepage.tank-overflow alarms not working.Regular inspection should be carried out to assure tank-cleaning schedule and related remedies.
Water Cooler and Bus Shelter:
Three water coolers were promised by management (2 years back). After multiple follow-ups, a water cooler was installed near gate number 3 but later that was shifted to the basement.Summer is started, when should we expect water-cooler installation?Bus Shelters needs to be built. Lots of school going kids/parents face problems while standing in-front of society gates and at same times vehicles moving-in/out of the society.
Society common festivals:
It was promised by management that they will contribute to society's four common functions celebrations. Management contributed to Janmasthmi function but denied for other functions after Janmasthmi.
In every society, Builder is contributing at least Rs. 25,000 per function (total four functions, example Gaur), We also expect from Arden management to help in common functions/festivals.
Please respond.
Club/Pool:
Club charges are unreasonably high, paying 12,000+other charges for a day is way costly. We want a review to fix appropriate charges.
Vendors for the catering in the club are limited/ restricted and they quote unreasonably high, why we can't bring our own cater?Music systems not allowed in club hall and it has been enforced to use inbuilt music system/speakers which is of worst quality. Either allow music system or please upgraded existing system.We pay for facilities but do not get satisfactory services which is really annoying.The pool is under some maintenance activity, please confirm the starting date of the pool for this season.
Complaint Management:
It has been observed on a regular basis that the complaint tracking/actions are not happening in an appropriate manner and residents have to wait for days to see an action on their complaint.
We expect to have an effective complaint-management system with proper tacking. An SMS based service could be integrated at reasonable expense.
Thanks
